FREQUENTLY ASKED QUESTIONS
Yes, anyone can order from Furnishology! We are primarily an office interiors supplier, that means we will sell to anyone that has a need for a better place to work, businesses and private individuals.
How do I order from Furnishology?
It couldn't be easier. You can place your order in the following ways:
Online (24 hours a day, 365 days a year) - Our website is packed with over 30,000 products and is growing all the time. We offer the best choice of office furniture, desks, office chairs, filing cabinets, office cupboards, home office furnture, etc. and a lot more!
Our website incorporates the latest online security features to make sure internet shopping is safe. If you can't find what you are looking for, please contact us on firstname.lastname@example.org and we'll endeavour to find exactly what you're looking for!
Remember to include either an email address or phone number and we will confirm your order back to you.
How do I pay for my order?
You can pay by card, online or over the phone using one of the following cards:
Visa, Mastercard, Maestro, American Express.
Please note, payment will be taken as soon as your order is received - we have to do this in order to get your order moving. If there are any problems with your card, one of our sales team will call you.
Pay with Sagepay, Stripe, PayPal
Whether you have an account or want to checkout as a guest you can pay with PayPal.
Or you can open a credit account (not available for private individuals).
Who can open a credit account?
Instant Credit Accounts available for: Government bodies, Local Authority, NHS, MOD, Schools, Colleges, Universities etc.
For businesses, you can select to open a credit account during the checkout process when ordering online. For this, we will need your company details including a company registration number (where applicable).
Credit accounts will be accepted subject to a third party credit check. You can also email our sales team on email@example.com and they will set up an account for you.
Once your order is placed, we will send you an email confirmation to confirm that your account is open and your order has been processed.
How long will my order take?
Unlike our competitors - every item on our website is available with up to 5 days estimated delivery time. These delivery times are given as a guide and delivery may be before, or in some cases slightly after this date. Delivery dates are increased when items that require upholstery are selected
We always try to deliver your items as quickly as possible!
When will my delivery be made?
Deliveries can only be made during working hours, Monday to Friday and we cannot always provide an exact date at the time of ordering. For furniture items, you will usually receive a phone call a 1-2 days before delivery.
If you want to know when your order will arrive, you can email our customer service team at firstname.lastname@example.org
Where do you deliver?
We can only deliver items within the UK. delivery applies to addresses within UK Mainland, and for the majority of items delivery is also available to the Highlands of Scotland. If there are any issues we will contact you as soon as possible once your order is placed.
If you would like some advice regarding delivery before ordering, please do not hesitate to email our sales team at email@example.com.
Can you deliver to any floor in my building?
Deliveries are made to the ground floor entrance of your premises as per standard transport practices.
If delivery is to another floor, an optional installation fee will apply, If this option is not available when checking out, please do not hesitate to contact our sales staff on firstname.lastname@example.org as we can usually get you a price for this.
What if I have a problem with my order?
We take customer services seriously!
We know that from time to time, things don't go 100% to plan. But unlike other companies who leave you on hold for long periods of time, we want to get the problem sorted as quickly as possible for you. If you have any problems with your order, please do not hesitate to send an email to email@example.com and we will reply within 30 minutes with either an answer, or to let you know we are dealing with your problem.
We use couriers for many of our items, and unfortunately damages can happen. If this is the case, please send us an email as soon as the item is received to firstname.lastname@example.org and we will deal with this for you as a priority. If possible, please attach a photo of the damage to your email.
We understand that some things can't be sorted by email - in these cases, we will call you and our friendly staff will assist you.